1. In Case of Any Concern

If you happen to receive:

  • A damaged product
  • An incorrect item
  • A missing item in your order

Please reach out to us, and we will be happy to assist you with an appropriate resolution.

2. Replacement Policy

In the above cases, we offer a replacement of the same product, ensuring that you receive exactly what you ordered in proper condition.

3. Exchange Option

If you would prefer a different design, you may opt for an exchange:

  • The item can be exchanged for another product of the same value
  • A shipping charge of ₹120 will be applicable for exchanges

4. Verification Process

To help us process your request efficiently, we may require:

  • Clear photos of the product received, or
  • An unboxing video (mandatory in case of missing item claims)

5. Request Timeline

All requests must be raised within 48 hours of delivery. This allows us to review and resolve your concern promptly.

6. Contact Us

For any assistance, please contact our support team:

Email: help@laviscart.com Phone / WhatsApp: 9372145168